Privacy Policy

Last updated: 1 August 2026

This Privacy Policy explains how Neo Jet Parts (FZE) ("NEO JET PARTS", "we", "us", "our") collects, uses, shares and protects personal data when you visit neojetparts.com or submit a request through our forms. We act as the data controller. We aim to comply with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where applicable, US state privacy laws (e.g., CCPA/CPRA).

1. Controller & contact

Neo Jet Parts (FZE), Sharjah Airport International Free Zone (SAIF Zone), Saif Suite Z2-13, Sharjah, U.A.E. Data enquiries: parts@neojetparts.com. If we target users in the EU/UK and are required to appoint a representative under Article 27 GDPR/UK GDPR, that representative's details will be published here.

2. Personal data we collect

(a) Information you provide via a quote request: name, company, work email, phone/WhatsApp, part number(s), quantity, condition and any message. (b) Technical & usage data collected automatically: IP address, device/browser type, referring pages, pages viewed and timestamps, via server logs and (with your consent) analytics. We do not intentionally collect special-category data; please do not include it in your messages.

3. How and why we use your data (purposes & legal bases)

To respond to enquiries and prepare quotations (consent and steps prior to a contract); to source, quote and fulfil orders and communicate with you (contract, legitimate interests); to comply with legal, tax, accounting, customs, export-control and sanctions obligations (legal obligation); to secure, operate, measure and improve the website (legitimate interests; analytics only with consent). You can withdraw consent at any time without affecting prior processing.

4. Cookies & analytics

We use strictly-necessary cookies/local storage to operate the site and remember your cookie choice. Analytics cookies are used only after you accept them via our cookie banner. See our Cookie Policy and use "Cookie settings" in the footer to change your choice.

5. Sharing & recipients

We share data only as needed: with processors that run the site under contract — form processing (Formspree) and hosting/CDN/security (Cloudflare); with professional advisers, insurers and, where applicable, logistics and financial partners to fulfil a transaction; and with authorities or counterparties where required by law, regulation, or export-control/sanctions screening. We do not sell or "share" your personal data for cross-context behavioural advertising.

6. International transfers

As a UAE company serving customers worldwide, your data may be processed in the UAE and in other countries where our providers operate, including the EU and the US. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) and provider commitments.

7. Retention

We keep enquiry data for as long as needed to handle your request and thereafter for legitimate business, accounting, warranty, audit and legal purposes (typically up to the limitation periods that apply), after which it is deleted or anonymised.

8. Security

We use reasonable technical and organisational measures, including HTTPS/TLS, access controls and reputable processors. No method of transmission or storage is completely secure.

9. Your rights

Subject to applicable law you may have the right to access, rectify, erase, restrict or object to processing, to data portability, and to withdraw consent. Under GDPR/UK GDPR you may lodge a complaint with your supervisory authority; under UAE law with the UAE Data Office; under US state laws you may request to know, delete, correct and opt out of "sale"/"sharing" (which we do not do). To exercise your rights, email parts@neojetparts.com. We may verify your identity before acting.

10. Automated decision-making & children

We do not carry out solely automated decision-making producing legal or similarly significant effects. This is a business-to-business service not directed to children (under 18).

11. Third-party links & changes

Our site may link to third-party sites governed by their own policies. We may update this Policy; the "last updated" date will change and material changes will be highlighted.

12. How to contact us

Questions or complaints: parts@neojetparts.com, Neo Jet Parts (FZE), Sharjah Airport International Free Zone (SAIF Zone), Saif Suite Z2-13, Sharjah, U.A.E.